Excellent Living By Design
Three Tiers Pricing
Service Tiers
Three tiers. One coordinator. No technology overhead.
Every tier includes all five resident touchpoints. Higher tiers add AI-assisted outreach, reputation management, analytics, and strategic planning — all managed by our team so your team's time stays focused on operations.
Tier 1
Foundation
Human outreach, professional follow-through, monthly visibility.
$8 / unit / mo
All 5 Resident Touchpoints
✓Move-In Welcome — 7 days before move-in
✓90-Day Check-In — personal call or text
✓Renewal Outreach — 90 days before expiration
✓Move-Out Preparation — 45 days before expiration New
✓Monthly activity report to property manager
Move-Out Coordination
✓Utilities & forwarding address checklist
✓Cleaning & unit prep confirmation
✓Key & access card return coordination
✓Fee schedule review with resident
✓PM move-out summary with open maintenance
Resident Engagement
✓Phone and email outreach
✓Concern logging and triage
✓Renewal and move-out status tracking
Best forCommunities wanting dedicated human retention management with professional reporting and full move-out coordination.
Most Popular
Tier 2
Connect
Everything in Foundation plus AI-assisted outreach and reputation management.
$12 / unit / mo
Everything in Foundation, plus
✓AI-assisted personalized SMS outreach
✓Review Monitor — Google, Apartments.com, Yelp & more
✓AI-drafted review responses submitted to PM for approval
✓At-risk alerts — residents flagged before they decide to leave
✓Sentiment analysis included in monthly report
Move-Out Coordination (Enhanced)
✓All Tier 1 move-out checklist items
✓AI-generated move-out SMS outreach to resident
✓AI-generated PM move-out summary report
✓Social listing monitoring across platforms
Reputation Management
✓Negative review flagged same day
✓Professional response drafted & emailed to PM within 24 hrs
✓Listing profiles tracked across 15+ platforms
Best forCommunities wanting broader resident reach, online reputation management, and early warning on residents likely to move out.
Tier 3
Full Stack
Complete retention management — campaigns, analytics, strategy, and door visits.
$16 / unit / mo
Everything in Connect, plus
✓Renewal campaigns — 3-touch AI-assisted sequences
✓Analytics dashboard — renewal rate, engagement, revenue
✓Resident segmentation by risk level
✓Authorized in-person door visits for at-risk residents
✓Quarterly strategy calls with property management
Move-Out Coordination (Full Service)
✓All Tier 2 move-out services
✓Door visit option for move-out walk-through coordination
✓Move-out data included in quarterly strategy call
✓Unit turn timeline tracked and reported
Strategic Reporting
✓AI analytics interpretation in monthly report
✓Quarterly retention strategy review
✓Year-over-year renewal rate tracking
Best forCommunities seeking comprehensive retention management, data-driven strategy, and maximum impact on renewal rates and unit turn speed.
